TechGlobal is looking for a Cloud Architect / System Engineer with hands-on experience with AWS. You will be responsible to design, implement system infrastructure for enterprise applications on AWS and oversee a team to maintain and operate the system long-term. The system design will include capacity planning, network optimization for interfaces with on-premise data centers and implementation activities across development, staging and production.
Position requires a high degree of interaction with users. The individual responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Serves as the primary interface and point of contact with Government program authorities on technical and program/project issues.
Provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
The Outreach and Education Specialist will be responsible for the following:
- Answer and respond to public inquiries (30%)
- Assemble packages of education and outreach materials (10%)
- Maintain weekly tracking sheet and assist with material inventories (2%)
- Promote NOAA’s Office of Education activities and services through staffing conferences, public events, and representing various forms of media (15%)
- Create and post content for the Education website (15%)
- Contribute to the Office of Education social media postings (20%)
- Various tasks alongside office staff (8%)
Task percentages are estimates and are subject to change according to customer needs. There is no relocation package available for this position.
Working at TechGlobal
As a services oriented company, TechGlobal employees are the sole representative to our customers and deliver our products and services. TechGlobal believes firmly in a Win-Win-Win philosophy where Customers, Employees, and TechGlobal all benefit from a fair and equitable relationship.
At TechGlobal, we believe it is incumbent upon us to provide generous benefits designed to support the physical, financial, and emotional well-being of our employees.
TechGlobal Inc. is an equal opportunity employer.